Refund and Returns Policy

Effective Date: November 25, 2024

At KidStyleHub, customer satisfaction is our priority. We understand that sometimes an item may not meet your expectations or needs, and we aim to make the return and refund process as smooth and hassle-free as possible. Please review the details of our policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The return request is initiated within 30 days of receiving the item.
  • The item is unused, unwashed, and in its original condition with all tags and packaging intact.
  • Proof of purchase, such as the order confirmation email or receipt, is provided.

2. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Personalized or customized products.
  • Undergarments, socks, or similar items for hygiene reasons.
  • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
  • Gift cards or store credits.

3. Return Process

Follow these steps to initiate and complete a return:

Step 1: Contact Us

  • Email us at [email protected] or call (612) 555-9876 to request a return authorization.
  • Provide your order number, the item(s) you wish to return, and the reason for the return.

Step 2: Prepare Your Return

  • Include the original packing slip or receipt in the return package.
  • Ensure the item is securely packed to prevent damage during transit.

Step 3: Ship the Item

  • Ship the return package to the address provided by our team.
  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

4. Refund Policy

Refunds will be processed as follows:

a. Refund Processing Time:

  • Once your return is received and inspected, we will notify you of the refund approval status within 5 business days.
  • Approved refunds will be issued to the original payment method within 7-10 business days.

b. Shipping Costs:
Shipping fees are non-refundable unless the return is due to an error on our part (e.g., defective, damaged, or incorrect items).

c. Gift Cards or Store Credit:
If the item was purchased with a gift card, the refund will be issued as store credit.

5. Exchanges

We offer exchanges for the same item in a different size or color, subject to availability. To initiate an exchange:

  1. Contact us with your exchange request and the desired size or color.
  2. Follow the return process for the original item.
  3. If the requested replacement is unavailable, you may opt for a refund or store credit.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery. Provide the following information:

  • Order number.
  • Description of the issue.
  • Clear photos of the item and packaging.

Upon verification, we will:

  • Replace the item at no additional cost.
  • Offer a full refund if a replacement is not available.

7. Late or Missing Refunds

If you have not received your refund after the stated processing time:

  1. Check with your bank or credit card company, as processing times can vary.
  2. Contact us at [email protected], and we will assist you in resolving the issue.

8. Return Shipping Costs

a. Standard Returns:
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

b. Recommended Shipping Method:
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking.

9. Store Credit

As an alternative to refunds, you can opt for store credit, which can be used for future purchases. Store credit is issued as a unique code and does not expire.

10. International Returns

For international orders:

  • Follow the same return process outlined above.
  • Customers are responsible for return shipping fees, duties, and taxes.
  • Refunds will be processed in USD, and currency conversion fees may apply.

11. Cancellations

a. Pre-Shipment Cancellations:
Orders can be canceled if the request is made before the item has been shipped.

b. Post-Shipment Cancellations:
Once the order has been shipped, cancellations are not allowed. However, you can initiate a return once the item is delivered.

12. Contact Us

If you have any questions or need assistance with your return or refund, please reach out to us:

  • Email: [email protected]
  • Phone: (612) 555-9876
  • Address: 789 Sunshine Avenue, Bloomington, Minnesota
  • Working Hours: Monday to Friday, 9:00 AM – 5:00 PM